Can I return my goods if I'm not happy with them?
Yes, you are welcome to return your goods to swap size or style within 14 business days after your purchase is made, or you may request a refund. You will need to cover your postage (just reuse the postage satchel we send to you if possible). You swapped item, credit note or refund will occur within a 7 day time frame or sooner if possible. Make sure you state your order number and instructions with the item being sent back to us.
Our Return Postal Address is
Dots and Daisies
62 Basin Rd
Any questions then email us using the contact us for, click here
How do I find products on your website?
Find products on our site by clicking on our category menu or subcategories (these appear when you click on any main category).
Find products by typing the product type or descriptive words into our search box, e.g. hair clips or purses or blankets. You can also search by brand e.g. Pure Poppet
Are your products always in stock?
We display all products that we stock on our website, from time to time a product with be out of stock and this will appear under the product description when you are browsing around our store. Items are ordered when they become unavailable and are back in stock between 7-21 days.
Contact us if you have any questions, click here.
Are your products & gifts appropriate for 0-12 year olds?
We categorize our items into appropriate age range suitability in our category menu e.g. baby gifts, gifts for 1-3 years. This will help you find something perfect and appropriate. We source highly reputable products and from brands we believe in so you can’t go wrong.
Do you gift wrap?
We love offering a complimentary gift wrapping service that ensures your purchases will arrive ready to hand on, or simply have them posted directly to the lucky person. We always have more than one free gift wrapping option, click here, for further details.
How do I contact you if I have a product or purchase question?
Use our contact us form, click here. We will respond within 24-48 hours.
What are your delivery timeframes?
Dispatch of your items occurs 24-48 hours after your order and payment has been confirmed on our system. We will send you email notification. Expect your items to arrive between 1-6 days depending on the shipping option you select at the checkout. Orders over $99 attract FREE express shipping.
What are your postage options?
You have three options.
1. Standard $4 flat rate
2. Express $8.95
3. Express FREE with orders $99 or more
Do you deliver internationally?
Yes. For international orders please contact us via our website before placing your order as postage will depend on the country of delivery.
What form of payment do you accept?
Two methods of payment
1. PayPal. The best most secure online payment options. You can select this at the checkout. You can use your existing PayPal account or just cruise through without one.
2. Direct Deposit. We display out bank details and all our how to pay us details (click here). Deposit the amount for your purchase quoting order number, we will see it in our account within 48 hours.